USE OF THE SITE
The terms “we” and “our” refer to Fehu Marketing Limited, who provides this site, including all the information, tools, and services available to you, the user, subject to your compliance with the terms, conditions, policies, and notices outlined in this agreement.
Our Site is hosted on WordPress, WooCommerce. These platforms provide us with the online e-commerce platform that allows us to sell you our products and services.
SECTION 1 – ONLINE STORE CONDITIONS
You are prohibited from using our products for unlawful or unauthorized purposes and must refrain from violating any laws of your jurisdiction, including, but not limited to, laws relating to intellectual property.
It is strictly forbidden to transmit worms, viruses or any other code of a destructive nature through our Service.
SECTION 2 – GENERAL CONDITIONS
We hereby retain the right to deny service to any individual or entity for any reason, at any time, without prejudice.
You acknowledge that, with the exception of credit card information, your content may be transmitted across multiple networks and/or subject to modifications in order to conform to the technical requirements of such networks or devices. Credit card information shall at all times be transmitted in an encrypted format.
You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit any portion of the Service, its use, access or any contact on the Website by which the service is provided without our express written consent.
The headings contained in this agreement are for convenience purposes only and shall not limit or otherwise affect the conditions set forth herein.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
Fehu Marketing Limited, herein referred to as “the Company,” strives to provide accurate and reliable information and documents on its Site. However, the Company makes no representations or warranties of any kind, whether express or implied, regarding the accuracy, completeness, or updating of the information provided on the Site. The information contained on the Site is of a general nature and should not be relied upon as the sole basis for making decisions. It is not intended to replace the specific advice of a professional.
The Company, its affiliates, officers, employees, and representatives shall not be held responsible for any damage, direct or indirect, related to the use of the Site and/or its contents. Users of the Site are solely responsible for verifying the accuracy and completeness of any information obtained from the Site and for seeking professional advice where appropriate.
The Company reserves the right to modify the content of the Site at any time without prior notice, but it shall have no obligation to update the information on the Site. Users of the Site agree that it is their responsibility to monitor any changes made to the Site.
This disclaimer and any disputes arising from or related to the use of the Site shall be governed by and construed in accordance with the laws of the jurisdiction where the Company is registered. Users of the Site agree that any legal action or proceeding shall be brought solely in the courts of such jurisdiction.
SECTION 4: SERVICE AND PRICE CHANGES
This section outlines the terms and conditions pertaining to changes in services and prices offered by Fehu Diamonds (“the Company”).
4.1 Price Changes
The prices of the Company’s products are subject to change without prior notice. The Company reserves the right to alter the prices of its products at any time, at its sole discretion. The customer shall be responsible for paying the price displayed on the Company’s website or as quoted by the Company at the time of purchase, regardless of any previous or subsequent price changes.
4.2 Modification and Discontinuation of Service
The Company may, at any time and without prior notice, modify or discontinue any part or content of the Service. The Company shall not be liable to the customer or any third party for any modification, price change, suspension or interruption of the Service.
The Company shall not be held liable to the customer or any third party for any losses, damages, or expenses arising from any modification, price change, suspension or interruption of the Service. The customer acknowledges and agrees that the Company shall not be liable for any direct, indirect, incidental, special or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from the use or inability to use the Service.
If any provision of this Section 4 is found to be invalid or unenforceable, such provision shall be severed from the agreement without affecting the validity or enforceability of the remaining provisions.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
5.1 Some products or services may be exclusively available online via our website. The availability of such products or services is subject to stock availability and may be limited in quantity.
5.2 We have taken all reasonable measures to accurately display the colors and images of our products on the Site. However, we cannot guarantee that the color display on your computer screen will be precise and accurate.
5.3 We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. Such limitation may be exercised by us on a case-by-case basis.
5.4 We also reserve the right to limit the quantities of all products or services we offer. All product descriptions or product prices are subject to change at any time without notice and in our sole discretion.
5.5 We may discontinue the availability of any product at any time. Any product or service offer made on this site is void where it is prohibited.
5.6 We do not guarantee that the quality of any product, service, information, or other material purchased or obtained by you will meet your expectations. Furthermore, we do not guarantee that any errors in the service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
6.1 We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or by order. Such restrictions may include orders placed by or under the same customer account, credit card, and/or orders that utilize the same billing and/or shipping address. In the event that we modify or cancel an order, we may attempt to notify you by contacting the e-mail address and/or the billing address/telephone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by resellers or distributors.
6.2 You agree to provide accurate, complete, and current purchase and account information for all purchases made on our site. You also agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.
SECTION 7 – OPTIONAL TOOLS
7.1 We may provide you with access to optional third-party tools, which are not monitored or controlled by us.
7.2 You acknowledge and agree that we provide access to these tools “as is” and “as available” without any guarantee, representation, or condition of any kind and without any approval. We disclaim any liability arising out of or related to your use of optional third-party tools.
7.3 Any use by you of the optional tools offered on the Site is entirely at your own risk, and you must ensure that you understand and accept the terms and conditions on which the tools are provided by the relevant third-party supplier(s).
SECTION 8 – THIRD PARTY LINKS
8.1 Our Site may include hyperlinks to other websites independent of our Site. These links are provided solely as a courtesy and convenience to our visitors.
8.2 Fehu Marketing Limited assumes no responsibility for the content, products, and services available through these third-party sites and does not endorse them in any way.
8.3 Fehu Marketing Limited shall not be held liable for any damages arising out of the navigation and use of these third-party sites.
8.4 We shall not be liable for any damages or losses arising out of the purchase or use of goods, services, resources, content, or any other transaction in relation to third party websites.
8.5 We strongly advise you to review the policies and practices of third parties carefully and make sure you understand them before committing to any transaction.
8.6 Any claims, complaints, concerns, or questions concerning third-party products should be addressed directly to the relevant third party.
SECTION 9 – USER COMMENTS, COMMENTS AND OTHER SUBMISSIONS
9.1 If, at our request, you provide certain specific information submissions (for example, entries to a contest), or without any request from us, you submit creative ideas, suggestions, proposals, plans, or other documents, whether online, by email, by mail, or otherwise (collectively, “comments”), you hereby agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and use on any medium, any comments you transmit to us.
9.2 We shall have no obligation to maintain the confidentiality of any comments submitted to us, nor shall we be required to compensate you for such submissions or respond to them.
9.4 You represent and warrant that your comments do not violate any rights of a third party, including but not limited to copyright, trademarks, confidentiality, personality or any other personal or exclusive right. Furthermore, you agree that your comments will not contain defamatory, illegal, abusive, or obscene material, or contain computer viruses or other malware that may affect the operation of the Service or any related website.
9.5 You shall not use a fake email address, impersonate any person or entity, or mislead us or third parties as to the origin of any comments. You are solely responsible for the accuracy and content of your comments.
9.6 We disclaim all responsibility and assume no liability for any comments submitted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
10.1 This section pertains to the collection and processing of personal information by Fehu Marketing Limited.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
11.1 It is possible that our site or the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping costs, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update any information or to cancel orders if any information related to the Service or any related website is inaccurate, at any time and without prior notice, including after you have placed your order.
11.2 We have no obligation to update, modify, or clarify information in the Service or any related website, including pricing information, unless required by law. The absence of any update or update date specified in the Service or on any related website should not be construed as an indication that all information related to the Service or any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
(a) for illegal purposes; (b) soliciting or participating in unlawful acts; (c) violating international, federal, provincial, or state regulations, rules, laws, or ordinances; (d) infringing or violating our intellectual property rights or the intellectual property rights of others; (e) engaging in any form of harassment, abuse, insults, injury, defamation, denigration, intimidation, or discrimination based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code that may affect the functionality or operation of the Service, any related website, other websites, or the Internet; (h) collecting or tracking the personal information of others; (i) engaging in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) engaging in any obscene or immoral behavior; (k) interfering with or circumventing the security functions of the Service or any associated website, other websites, or the Internet.
12.2 It is important to note that we reserve the right to terminate your use of the Service or any related website for any violation of the aforementioned prohibited uses.
SECTION 13 – RELIEF FROM GUARANTEES; LIMITATION OF LIABILITY
13.1 We do not guarantee that the use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable.
13.2 You acknowledge and agree that we may cancel the service for undetermined periods or cancel the service at any time without prior notice.
13.3 You expressly agree that your use or inability to use the service is at your own risk. All products and services provided by the service are provided “as is” and “as available” without any representation, warranties, or conditions of any kind, whether express or implied, including but not limited to any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
13.4 Fehu Marketing Limited, our directors, officers, employees, affiliated companies, agents, contractors, trainees, suppliers, service providers, or licensors shall not, under any circumstances, be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of income, loss of data, replacement costs, or any damages arising from or related to the use of the service or any product or service obtained through the service.
13.5 To the extent permissible under Hong Kong law, we disclaim any and all liability for any act or omission of any third party in connection with the service or any product or service obtained through the service.
SECTION 14 – COMPENSATION
14.2 In the event of any such claim or demand, we reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses.
SECTION 15 – DIVISIBILITY
15.2 The remaining provisions shall remain valid and enforceable to the fullest extent permitted by law, and the unenforceable provision shall be considered severed from these Terms of Service.
15.3 The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision contained herein.
SECTION 16 – TERMINATION
16.1 The termination of this Agreement shall not affect the rights and obligations of the parties accrued prior to the termination date, and such rights and obligations shall survive the termination of this Agreement.
16.3 In our sole discretion, we may terminate this Agreement at any time without prior notice if we believe that you have failed to comply with any of its provisions or if we suspect that you have done so. You shall remain liable for all amounts due up to and including the termination date.
16.4 In the event of termination, we reserve the right to deny you access to our Services or any part thereof.
SECTION 17 – THE ENTIRE AGREEMENT
SECTION 18 – APPLICABLE LAW
SECTION 19 – CHANGING SERVICE CONDITIONS
19.4 We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, or any part thereof.
SECTION 20 – CONTACT INFORMATION
20.1 If you have any inquiries regarding the conditions of use, please contact us at the following email address: [email protected].
20.2 We shall endeavor to respond to your inquiries promptly. However, please note that we may not be able to provide immediate responses to your inquiries, depending on the nature and complexity of the issues involved.
1. LEGAL INFORMATION
2. INTELLECTUAL PROPERTY RIGHTS
2.1 FEHU is the owner of the Intellectual Property Rights of the Website’s content.
2.2 Intellectual Property Rights include all intellectual property rights of whatever nature without limitation: all texts, graphics, user and visual interfaces, photos, images, illustrations, trademarks, logos, layout, video clips, audio clips, sound, music, design, know-how, technology, drawing, products, artwork, and other materials appearing on the Website, and future rights of copyright, as well as all rights to software programs, code and supporting documentation, moral rights, image rights, patents, trademarks, trade names, goodwill, internet domain names, registered and unregistered design rights, data, database rights, and all other intellectual property rights (whether registered or not) or other rights or forms of protection having equivalent or similar effect anywhere in the world, insofar as these rights have been created by FEHU or its employees.
2.3 Nothing contained on the Website shall be interpreted as granting license or the right to use any content on the Website, except as provided for under §3 hereinafter.
3. USE OF THE WEBSITE
3.1 The data contained on the Website is presented for information and promotion purposes only.
3.2 You may download, display or print the information appearing on the Website exclusively for personal and non-commercial purposes, provided that the copyright notice is retained on each copy and you do not change any trademark or other notification of ownership. Downloading or reproduction of any document or software gives you no right, title, or interest with respect to said documents or software.
3.3 Any other use, including reproduction for purposes other than personal non-commercial use, modification, dissemination, publication, distribution, transmission, creation derivative works form, or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited, except with FEHU’s prior written consent.
3.4 FEHU does not warrant or guarantee that use of any content displayed on its Website will not infringe on third-party rights.
4. INFORMATION DEEMED NON-CONFIDENTIAL AND SUGGESTIONS
4.2 By submitting comments, suggestions, drawings, concepts, photos, testimonials, or any other documents (“Suggestions”) to FEHU via its Website or any other means, you hereby acknowledge that such Suggestions are not private or confidential and shall not remain your property.
4.3 As soon as a Suggestion is submitted, it becomes the sole property of FEHU. By submitting a Suggestion, you transfer all rights, titles, and interests, including copyrights, associated with the Suggestion to FEHU. FEHU has no obligation to (i) maintain the confidentiality of any Suggestion, (ii) provide any financial compensation in connection with a Suggestion, or (iii) respond to or acknowledge receipt of any Suggestion.
4.4 By submitting a Suggestion, you warrant that it does not infringe on any third party’s rights, including copyrights, registered trademarks, patents, trade secrets, private life, or any other personal or property rights. You acknowledge that FEHU may (but is not obligated to) copy, publish, disseminate, or use the Suggestion for any purpose, including advertising, promotion, product development, or any other commercial purpose, without any financial compensation to you or any other person. You shall remain liable for the content of any Suggestion submitted by you.
4.5 FEHU has established a reputation worldwide for designing and manufacturing high-quality jewelry, watches, and luxury products. To maintain this reputation, FEHU has highly skilled teams of designers who conceive and perfect FEHU’s creations. As a result, FEHU does not accept unsolicited proposals for collaboration, and it is possible that FEHU is already working on similar ideas. Therefore, you are advised that FEHU is not interested in receiving any unsolicited proposals or ideas.
5. DISCLAIMER OF WARRANTIES
5.1 The materials, information, and content provided on this Website are provided on an “as is” basis, with no guarantees of any kind, express or implied, including, without limitation, the implied warranties of merchantability or fitness for a particular purpose.
5.2 FEHU assumes no responsibility and shall not be liable for any errors or omissions in the information provided on this Website, or for any losses or damages that may arise from the use of this Website. By accessing and using this Website, you acknowledge that you do so at your own risk and assume full responsibility for any problems or issues that may arise.
5.3 FEHU makes no representations or warranties about the accuracy, completeness, or timeliness of the information provided on this Website, or about any defects in the Website or its functionality. You acknowledge and agree that FEHU shall not be liable for any damages of any kind arising from your use of this Website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
5.4 If you communicate with us by e-mail, please note that the security of Internet e-mail is uncertain. By sending sensitive or confidential e-mail messages, you accept the risk inherent in such uncertainty and acknowledge the possible lack of confidentiality over the Internet.
6. LIMITATIONS OF LIABILITY
6.1 By accessing, using, browsing, or navigating the Website, you do so at your own risk.
6.2 You acknowledge and agree that to the fullest extent permitted by applicable regulations, neither FEHU nor any of its affiliates shall, under any circumstances, be held liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damage, or any other damage, whatever its nature, even if FEHU was previously informed of the possibility of such damage, whether during a contractual action, a prejudice, or any other theory, resulting from or connected to the use, incapacity to use, or execution of information, products, or documents on this Website.
6.3 All materials downloaded or obtained in any other manner during the use of the Website are at your own risk. FEHU takes no responsibility for any damage or virus that may affect your computer equipment or other property by reason of your access to, use of, or downloading of any material from its Website or for any illegal intrusion or intervention in the IT system.
6.4 FEHU reserves the right to interrupt or discontinue any or all of the functionality of its Website. FEHU accepts no responsibility or liability whatsoever for any interruption or discontinuing of any or all functionality of its Website resulting from actions or omissions of FEHU or any third party.
7. CHANGE OF INFORMATION
7.1 The content of the Website may contain inaccuracies or typographical errors. It is hereby acknowledged that FEHU retains the right to make changes, corrections, and/or improvements to such content at any time and without prior notice. However, FEHU does not assume any responsibility for making such changes.
7.2 It is further noted that the style, drawing, and colors of FEHU products featured on the Website may be modified without prior notice. Such modifications are at the discretion of FEHU and do not require prior notification to any party.
8. AVAILABILITY OF PRODUCTS AND SERVICES
8.1. The products showcased on the Website are indicative of FEHU’s collection. However, it should be noted that not all FEHU products are displayed on the Website.
8.2. The Website may provide information on FEHU’s products and services, but it should be noted that not all of them may be available in every location. The reference to a product or service on the Website does not imply its availability.
8.3. We make every effort to ensure that the color, design, style, reference number, description, and size of the products featured on the Website are representative of the original products. Nevertheless, variations may occur. Neither FEHU nor its affiliated companies shall be liable for any error or inaccuracy in the description, reference, or photographs or graphical representations of the products displayed on the Website. FEHU is under no obligation to deliver such products or pay any damages whatsoever. Should you have any questions about the products, please direct them to the FEHU Customer Service Department.
9.1 The Website may contain hyperlinks to other Internet websites that are neither operated nor controlled by FEHU. These links are provided for the sole purpose of assisting you in locating other Internet websites that may be of interest.
9.2 FEHU has not reviewed the websites that are linked to the Website. Therefore, FEHU shall not be held liable for the availability or content of such websites or any information or material obtained through such websites.
9.3 Any link to another website or reference to any information, product or service offered by third parties does not imply approval by FEHU of such websites or materials. The decision to visit any off-site pages or other websites is made entirely at your own risk. Any questions or comments regarding any other website must be directed to that website’s operator. No link with the Website is authorized without FEHU’s prior written consent.
- I. Complimentary Shipping Services We are pleased to provide complimentary shipping for all products to any destination. Please note that all shipments are fully insured and necessitate signature confirmation upon delivery.
II. Liability Limitations Kindly be informed that our liability does not extend to any missing packages that have been confirmed with a signature upon delivery or those that have been left without a signature by the local shipping company.
III. Tracking Information and Delivery Responsibilities Upon the dispatch of your shipment, we will furnish you with the pertinent tracking information. It is incumbent upon you to ensure your availability to receive the package at the designated time of delivery.
IV. Return Shipment Liability In the event that the shipment is returned to our facilities due to your unavailability or refusal to accept delivery, you shall bear the responsibility for all associated shipping costs and any additional charges incurred.
V. Amendments to Delivery Details Should you need to modify the delivery address or shipping preferences, kindly communicate these changes to us in writing. We reserve the right to impose additional fees for any alterations made after the shipment has been dispatched.
Fehu Marketing Limited (hereinafter “we” or “us”) accepts returns/replacements within thirty (30) days from the date the item(s) were delivered, ONLY if the items are damaged or defective upon receipt.
Custom and solid gold items are not eligible for return since each piece is handmade to order.
The returned merchandise must be unused, not engraved or personalized, and must be in its original condition.
CAN I STILL CANCEL/CHANGE THE DETAILS ON MY ORDER?
Yes. We accept cancellations and changes in details STRICTLY within forty-eight (48) hours from the time the order was placed (**if the order is not yet fulfilled). This is to avoid confusion and error in our records.
Kindly email us as soon as possible with your order number and concern at [email protected].
NOTE: Order cancellations and changes outside the allowable time frame will no longer be accepted and processed.
II. PERSONAL DATA COLLECTION
We collect various types of information depending on the nature and manner of your interaction with us. This personal data may be acquired through (i) your voluntary submission, (ii) your utilization of our website or other applications, or (iii) your engagement with social media platforms.
A. Personal Data Provided by You
Upon communicating with us through any means, you may be requested to furnish the following information, or you may voluntarily share such information:
- Personal details: e.g., name, address, email address, geographic location, telephone number
- Demographic information: e.g., date of birth, ring size (particularly relevant when ordering a ring), gender, nationality
- Personal preferences: e.g., language preference, favored collection, leisure interests
- Purchase and after-sales history: e.g., documents mandated by anti-money laundering laws, documents required for accounting and billing purposes
- Credit card information: e.g., credit card number, cardholder name
- Correspondence with us and our advisors: e.g., customer feedback or testimonials
- Responses to voluntary surveys
This information primarily serves to establish and manage your client account, monitor your purchases and orders, and facilitate communication. Additionally, it enables us to better understand your preferences and desires regarding our product offerings.
We may also collect data from publicly accessible sources, which will be regarded as information provided by you.
B. Personal Data Obtained via Our Website, Emails, or Other Applications
When accessing, visiting, or browsing our website, or receiving/responding to our emails, the web server automatically logs details of your access and actions. This encompasses information about your activity, interaction with our websites and emails, device or browser type, IP address, the webpage you visited prior to our websites, device-associated identifiers, and any log information. Your device’s settings may also transmit location information, which we may use to customize, enhance, and safeguard our websites, such as determining local language preferences or geotagging a post.
C. Personal Data Acquired from Social Networks
When you authorize a third-party social network (e.g., Facebook, Instagram) to share information with us, we may receive data that you publicly disclose on the social network or any information included in your profile, which the social network permits to be shared (e.g., name, email address, gender, profile picture, user code, list of friends or contacts).
III. COLLECTION OF INFORMATION
- Direct communication: We may gather information from written or oral interactions between you and our representatives. This includes, for instance, communication via email or personal messaging, telephone conversations, call center interactions, in-person discussions at our boutiques, or during events and fairs, and correspondence through postal mail.
- Website and social media usage: We collect data from your visits to our website and social media platforms, including your browsing patterns, traffic statistics, and any posts or comments you make.
- Data collection forms and applications: We may obtain information through printed forms or tablet applications, such as when you provide data using an iPad.
- Publicly shared data on social networks: We collect information that you share publicly on social media platforms, such as when you like or comment on one of our posts.
- Third-party sources: We may receive information about you from third parties, including social media platforms and credit risk assessment firms.
- Other sources: We may also collect information about you from other sources when applicable. These sources can include publicly available information, as well as the use of Closed Circuit Television (CCTV) cameras for security purposes.
IV. UTILIZATION OF COLLECTED INFORMATION
We gather and employ the aforementioned information for the objectives delineated below. It is essential to note that the applicability of these objectives varies depending on the nature of your interaction with us:
- Processing orders and purchases (inclusive of VAT refund requests)
- Delivering post-sale services
- Registering and tracking lost, stolen, or counterfeit products, primarily for anti-fraud and blacklist management purposes in cases involving fraud related to our products, services, or trademarks
- Communicating with you and addressing your inquiries, questions, or concerns, including apprising you of changes concerning our products and/or services
- Administering VIP and loyalty programs, as well as managing your membership and/or client account
- Fulfilling our billing, accounting, legal, and regulatory obligations (including anti-money laundering regulations)
- Handling potential claims or litigation
- Generating reports and statistics to improve our services and platforms
- Ensuring the security of our operations
- Customizing our services and offers according to your needs, location, or preferences
- Providing regular updates about us, such as upcoming events or new boutiques (subject to your consent and communication preferences)
- Promoting and advertising through our social media platforms
- Assessing job applications
- Offering comprehensive functionality of our websites and applications while ensuring their proper execution and enhancing your user experience
Regarding payment details: When initially submitting or updating your payment information, we may transmit it via an encrypted connection to a third-party payment processor to ensure compliance with security and legal standards.
Upon opting out of receiving newsletters and/or other marketing communications, you may still receive administrative communications from us, including order or transaction confirmations, notifications about your account activities (e.g., account confirmations, password changes, etc.), and other important announcements.
Please note that our platforms, applications, and social media publications are not intended for children under the age of 16. However, due to their nature, FEHU may collect information about children under 16 for the purpose of providing services. If we discover that we have collected or received personal information from a child under 16 without parental or guardian consent, we will promptly delete that information. If a parent or guardian becomes aware that a child under 16 has provided us with personal information without their consent, they may contact us at [email protected] to ensure prompt deletion.
V. DISCLOSURE OF PERSONAL INFORMATION
We recognize the significance of data privacy and assure you that we do not lease or sell your personal information to third parties or non-affiliated organizations. However, there are certain circumstances under which we may share your personal information with other entities:
- Affiliated Entities: We may share personal information with entities within our group, such as FEHU subsidiaries, primarily for managing and optimizing customer relationships, providing you with information about offers, news, and events, subject to your consent or applicable legal grounds. This also applies in the event of any reorganization within the FEHU group.
- Third-Party Providers and Subcontractors: We may collaborate with third-party providers and subcontractors that support our operations. This includes, but is not limited to, payment processing (particularly for security reasons), customer relationship management, database and online platform management, and website management. IT service providers, consultants, and website and application hosting and maintenance service providers may also be involved.
- Interest-Based Advertising: We may engage with third-party subcontractors, such as network advertisers and ad exchanges, to provide limited interest-based advertising on select social media platforms.
- Legal and Regulatory Compliance: We may disclose personal information to law enforcement agencies, courts, regulators, government authorities, or other third parties when we believe it is necessary to comply with legal or regulatory obligations, protect our rights or the rights of any third party, or if we determine that such disclosure is reasonably necessary in this context (including the prevention of fraud or abuse).
- Mergers and Acquisitions: In the event of a potential merger or any other form of acquisition, or if we transfer all or part of our assets or business to third parties, we may share personal information with the relevant entities.
Personal information we collect may be transferred to, shared with, stored, and processed in any country or territory where one or more of our subsidiaries, affiliated companies, or third-party service providers are located or maintain facilities. In cases where cross-border transfers occur, we guarantee that adequate protection is provided for personal data transferred outside of SZ and the EEA. If this level of protection cannot be ensured, we will either obtain your prior consent or establish a contractual framework or sufficient safeguards with the recipient of the personal data to ensure an adequate level of protection abroad. You may request access to a copy of these safeguards by contacting us.
VI. DATA RETENTION AND RETENTION PERIOD
A. General Principles
We shall retain your information for a period necessary to fulfill the purposes for which it was collected and to comply with applicable legal requirements, subject to your express agreement (hereinafter referred to as the “Retention Period”). The Retention Period shall not exceed a duration of ten (10) years, with the understanding that such Retention Period shall recommence with each new communication received from you or made on your behalf. Upon the expiration of the Retention Period, we shall proceed with the deletion of your data without any obligation to provide you with further notice.
B. Extension of Retention Period
In relevant circumstances, the Retention Period for your personal information may be extended to comply with legal requirements and to facilitate accounting, auditing, and other internal administrative and support functions.
C. Specific Retention Periods
Within the aforementioned timeframe, the precise retention periods shall be determined in accordance with the following criteria:
- Client, Supplier, and Distributor Data
The retention of data for clients, suppliers, and distributors shall be subject to the duration of the contractual relationship, after-sale services, obligations under anti-fraud laws, and the need to respond to any claim within a reasonable period following the termination of the contractual relationship.
- Employee Data
The retention of data for employees shall be subject to the duration of the employment agreement, compliance with legal obligations concerning minimum retention periods, and the need to respond to any claim within a reasonable period following the termination of the contractual relationship.
VII. Safeguarding Personal Information (Security Measures)
Our firm is dedicated to ensuring the protection of all personal information we gather. Access to your personal information is restricted to employees with a legitimate requirement for such access, either to deliver products or services to you or to perform their professional duties. We mandate our employees to maintain confidentiality concerning all personal information.
Moreover, we have instituted suitable technical and organizational safeguards, both physical and electronic, to shield the personal information you entrust to us from unauthorized or unlawful processing, as well as from accidental loss, damage, or destruction.
Regrettably, the storage and transmission of information via the internet cannot be entirely secure. Despite our unwavering commitment to protecting your personal information, we cannot assure its absolute security. In the event of a breach that poses a significant risk to your rights, we pledge to notify you without undue delay.
VIII. YOUR RIGHTS
- Access, Transfer, and Deletion of Personal Information
You possess the right to request access to, transfer of, or deletion of any personal information we maintain pertaining to you in our records. Furthermore, you have the authority to correct inaccuracies and update any outdated information.
- Limitation on Data Processing
Should we rely on your consent and lack an alternative legal basis for processing your data, you may request that we cease processing your personal data.
- Direct Marketing Communications
- Exercising Your Rights
- Fees for Requests
We shall fulfill your request without charge, provided that your request is neither unfounded nor excessive (e.g., if you have submitted multiple requests within the past twelve months, or if the request necessitates an inordinate workload). In such instances, we may impose a reasonable fee in accordance with applicable data protection legislation.
- Complaints and Concerns
If you believe that we have mishandled your personal data or failed to meet your expectations, you have the right to file a complaint. Although we encourage you to address any complaints or concerns directly with us, you retain the right to lodge a complaint with the relevant supervisory authority.
X. Contacting Us
Email: [email protected]
Last Updated: May 2019
I. Definition of a Cookie
A cookie is a text file containing small amounts of information, which is downloaded onto your computer or mobile device when you visit a website or mobile application. Cookies facilitate the recognition of your device as you navigate between website pages or when you revisit a website or mobile application. They are essential for the efficient operation of platforms, as well as providing information to platform owners.
II. Cookie Categories
There are two primary classifications of cookies:
- First-Party Cookies: These cookies are served directly by FEHU to your computer or mobile device. Their sole purpose is to recognize your device when revisiting our platforms and websites.
- Third-Party Cookies: These cookies are provided by third-party service providers on our platforms and websites. They enable the service provider to recognize your device when it visits other platforms, commonly used for platform analytics or advertising purposes, without accessing your personal information stored with us.
Cookies may persist on your device for varying durations. FEHU employs both ‘session cookies,’ which are deleted when your browser is closed, and ‘permanent cookies,’ which remain after your browser is closed and can be used to recognize your device when you subsequently browse the internet. You can delete permanent cookies at any time by clearing your cache according to your browser settings.
III. Types of Cookies Used by FEHU
FEHU’s platforms serve the following cookies to your computer or mobile device: Essential Cookies; Functionality Cookies; Analytics Cookies; Advertising, Content Sharing, and Social Network Cookies.
IV. Cookie Control and Deletion
You have the right to choose whether to accept cookies. However, declining cookies may limit the full functionality of our platforms and websites. You can manage your cookie preferences using our Cookie Consent Menu or by modifying your browser settings to prevent cookie placement on your device. To do so, follow the instructions provided by your browser (usually found in the “Help,” “Tools,” or “Edit” facility). The links below offer instructions for managing cookie settings of commonly used browsers:
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
- Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=fr_FR
V. Google Analytics
You can deactivate cookies by adjusting your browser settings, but this may inhibit certain website functions. By using our websites, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above.
If you prefer not to have Google Analytics used in your browser, you can install the Google Analytics browser add-on at https://tools.google.com/dlpage/gaoptout. This will prevent the collection of data related to your website visits by Google Analytics.